Frequently Asked Questions 

1. What are the benefits of in-home care?

   • ​In addition to supporting aging in place, a professional caregiver provides many benefits, including:

     • Companionship and social interaction that reduce the risk of isolation and depression

     • Customized home care plans that reflect your loved one’s unique needs and requests

     • Flexibility to get services when they’re needed most

     • Lower home care costs when compared to assisted living

     • One-on-one, personalized care

     • Peace of mind that your loved one is getting compassionate care from a trusted professional

     • Supervision and assistance that reduces the risk of falls, injuries, and other household accidents​​

2. How much does in-home care cost?

   • Because each individuals in-home personalized care is different, we can’t provide a general answer that covers every person and situation, as the cost of in-home care varies based on the level of care needed. For more information about the factors affecting costs or visit our location and speak to our executive staff.​

3. How do I pay for in-home care?

   • Our clients and their families pay through a variety of methods, including private pay, state and/or federal funds such as Medicaid and VA waiver programs. Find out more about available payment methods for in-home care by contacting our executive staff. Locate and reach out to your local office with questions about qualifying payment methods in your state. ​

4. How is in-home personalized care different than home health care?

   • Home health care is medical support provided in the home by a trained and certified health professional, such as a nurse, physical therapist, or occupational therapist.

   • Our caregivers do not provide medical care and will not assist with tasks such as administering medication or changing wound dressings.

   • Non-medical home care services will provide your older adult with companionship and help with activities of daily living, such as grooming, dressing, toileting, light housekeeping, meal preparation, and errands.

5. Does Golden Touch Homecare Provide Services In Assisted Living Facilities?

   • Yes, we offer supportive services in assisted living facilities. Staff members at these facilities tend to care for more than one older adult during each shift. Some families hire our personal caregivers to supplement that assistance. As needs change, you may increase the duration or frequency of care for your loved one.​

6. Is there a difference between a “true” Caregiver and a Homemaker?

   • Yes, but there are some overlapping roles. Homemakers play a crucial role in the smooth functioning of a household. They are responsible for creating a comfortable and nurturing environment for their family members. A Homemaker is an individual who manages the household and takes care of domestic tasks. Their role extends beyond just maintaining the physical space of the home. It encompasses a wide range of responsibilities that contribute to the well-being and happiness of the family members. They often oversee task related to housekeeping, meal preparation, organizing and managing household finances, scheduling appointments, and coordinating family activities.

   • A “true” Caregiver refers to the act of providing assistance, support, and care to the individual who may have difficulty performing daily activities on their own. Caregivers are responsible for ensuring the well-being and comfort of those in their care. This can include individuals with physical or mental disabilities, chronic illnesses, or the elderly/individual who may require additional assistance.

   • Both Homemakers and Caregivers are often involved in maintaining a clean and organized living environment for those they care for. This includes tasks such as dusting, vacuuming, and tidying up living spaces.

7. Can I Change The Home Care Schedule?

   • ​Yes, you can change or alter the home care schedule. The goal is to make the plan work for your family, not the agency. We generally ask for one week’s notice for permanent schedule changes, but we understand that unexpected changes are sometimes necessary on short notice. Coordinators will do everything they can to ensure you get the services you need to accommodate emergencies.​

8. Does Visiting Angels Care For People With Alzheimer’s or Other Medical Conditions?

   • Although we do not provide medical care, our caregivers offer professional personal care services for older adults with Alzheimer’s disease, dementia, and other challenging medical conditions.

   • We handle daily caregiving responsibilities so you can focus on enjoying meaningful moments with your loved one.

   • Our flexible Alzheimer’s and dementia care services are offered part-time and full-time, 24/7, temporarily, and via respite care.

9. Can I Choose Which Caregiver Will Work With My Loved One?

   • We believe successful home care starts with finding the right caregiver. Through the Select Your Caregiver program, a care coordinator will get to know your loved one and provide a personalized recommendation to match them with the right caregiver successfully.

   • We will identify a caregiver with the skills and personality to assist your loved one. You will then meet them, and if you and your loved one approve, they will begin in-home assistance services.

10. What If I Would Like to Select a New Caregiver?

    • ​Working with an in-home caregiver can be an adjustment for older adults, and it can take time for your loved one and caregiver to get comfortable with each other. However, if for any reason at any time you feel the caregiver isn’t the right match, reach out to your coordinator and ask them to recommend a different caregiver.

11. What If I No Longer Need Services?

    • You can submit a two-week notice to cancel if you no longer need services. If you need to decrease the number of hours or days your loved one gets care, you can make permanent schedule changes with a one-week notice.​​

12. How Do I Start Home Care Services With Golden Touch?

    • The first step is to contact Golden Touch In-Home Care office to schedule a free home care consultation. A care coordinator will meet with you to discuss your needs, answer your questions, and give additional information about services.

    • If you partner with us, the care coordinator will perform a complimentary home care assessment and develop a care plan that outlines services for your loved one. Contact your nearest home care office or call 228-999-8888 to get started or get more information.

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